Shipping, Refund and Returns Policy

Overview

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond our limitations the order is not shipped by us then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of a wrong product, partial product, etc the customer can request a return for refund or replacement with in 5 days of delivery of the product if the return or replacement is mentioned in the product page. If there is no return/replacement is mentioned on the specific product page, that means the product is not eligible for return or replacement. 

Shipping Policies

• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
• Tracking details will be shared once the package is dispatched.

Shipping Partners

• We primarily use shiprocket for dispatching packages. depending upon the delivery location appropriate courier will be selected.

ESCLabs is not liable for any damage is caused to the product by the customer due to improper handling /usage .

The order may be cancelled before shipment due to any of the following reasons:

1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. On customers request
4. The shipping address is not serviceable.
5. Any other reason beyond the control.

The orders may be cancelled post shipment and delivery due to any of the following reasons:

1. Established defect in the product which we are not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery, refund would not be applicable incase of personalized or customized products.
5. Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions:

1. Ensure that the product is in warranty.
2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
3. The refund shall be processed only after the product is shipped back and received by merchant.
4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
5. The return courier awb/tracking number not intimated to customer support team is not eligible for refund
6. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
7. Any charges levied as tax is not eligible for refund.

Note: Any Gift coupon circulated as a promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

1. Please connect with our customer care via email or call.
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
3. Ensure to collect the return address from customer care.
4. Pack the product properly and label the product with the order number, return address and your address.
5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
6. Ensure that the awb / tracking number is shared with customer care.
7. The order shall be considered for refund only if we receives the product in undamaged condition with original packaging. [there should be no scratches, no dents etc.]

Caution: Please ensure to pack the product properly before handling it over to courier.

Exclusion:

A refund can be refused if the following conditions are met.

1. The product is completely broken and unusable or with scratches or incomplete without original packaging.
2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
3. The above process does not apply to books, movie and music cd, DVD, Blue-ray, cd roms, magazines and flower and confectionary items.
4. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
5. Any other product which ESCLabs deems fit from time to time.

Please Note:

• On cancellation of an order, you are entitled to receive a refund based on the payment mode table mentioned in refund timelines.
• ESCLabs is not liable to pay any penalty or compensation to the customer for cancellation of any order, for the reason mentioned above.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refund Timelines:

Pay mode                                    Refund Mode        Refund from the date of cancellation of the order

Credit Card                                   Credit Card                                        5-25 Working Days*

Net Banking                                 Bank Account Online Transfer        5-25 Working Days*

Debit Card                                   Debit Card                                        5-25 Working Days*

Gift Certificate                              Gift Certificate                                   5-25 Working Days*

COD -Cash On Delivery               Bank Account Online Transfer           5-25 Working Days*

Demand draft/ Cheque                 Bank Account Online Transfer          5-25 Working Days*

UPI                                                 UPI                                                   5-25 Working Days*

* Note Working Days are Monday To Saturday excluding holidays

• We will process the refund after receipt of the product by ESCLabs or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.